What exactly is included in my vacation?
The true value of your vacation is in the accurate detailed vacation description on the website and in the brochures, which is unusually specific about accommodation, touring in deluxe motorcoaches, sightseeing, and included meals. The agenda for each day is spelled out with exactly what is included in the price. Sightseeing with Local Guides is clearly listed. Inside visits are shown as UPPERCASE in the tour description, including admission charges, where applicable.
Are prices published in the brochure/on the website guaranteed?
Vacation prices are per person, based on double occupancy, and do not include airfare, except as noted on the itinerary pages. These costs are as per rates and taxes—including all-important foreign exchange rates—known at the time of costing. Single room supplements and triple room reductions are listed where applicable; not all accommodation types are available on all vacations. We encourage full deposit early to secure your space and to protect the price of your vacation. Prices are subject to increase without notice, subject to the guarantees set forth below.
Once TravelHub has received your full non-refundable deposit, your vacation price is guaranteed and you are protected against any base land price increase due to currency surcharge. Any subsequent cost increases are at our expense, not including energy cost increases and/or any government tax increases.
Why is it important that I give my name as it appears on my passport at the time of booking?
Due to increased travel security around the world, it is now more important than ever that your bookings with airlines, hotels, cruise liners, etc. match your first and last name exactly as it reads on your passport. We do not allow a change in names of passengers at any time after the booking is made.
Is it mandatory that I give my passport details for booking ?
Yes, it is mandatory that you give us the passport information including the name as per the passport, passport number, date of issue, date of expiry, nationality, gender, date of birth and place of issue at the time of booking. Due to increased travel security around the world, it is now more important than ever that your bookings match your first and last name exactly as it reads on your passport. Additionally, any changes to your booking – land and/or air – which include spelling, could be subject to a change fee, penalties, or cancellation. We do not allow a change in names of passengers at any time after the booking is made.
Why is my contact information collected when I book ?
There may be times when unforeseen events beyond our control impact travel schedules and potentially disrupt cruises, tours, or packages. These include, but are not limited to, severe weather conditions, acts of nature, and government travel advisories. Under such circumstances, it is critical that the Globus family of brands be able to contact you immediately and reliably—including nights, weekends, and holidays—to make sure we’ve informed you of any possible changes to your travel.
When will I receive my travel documents?
Travel documents, including any eTicket receipts, itineraries, and other information, are sent approximately two to three weeks prior to departure, provided full payment has been received. A service charge per reservation may be added for documents requested in advance.
What is the policy if I have to cancel? How can I protect myself against cancellation?
The cancellation policy differs based on the tour and the time of cancellation. Guidelines for our cancellation policy are available in the Terms & Conditions section as well as on the website and from your travel consultant. You can protect yourself against cancellation charges by purchasing Trip Protection, in case you are canceling due to a covered reason.
Are arrival and departure transfers arranged for all vacations?
Airport transfers may be purchased on all land-only reservations provided the arrival and departure timings are within the scheduled airport transfer times as specified for the particular vacation. The timings can be checked by your travel agent. Transfers are not available for non-brochure dates but can be arranged if purchased with pre/post nights. Transfers cannot be provided if joining late or leaving early. Flight information is MANDATORY for booking the transfers. Transfers will be provided only if confirmed by the Globus family of brands.
What is the difference between a twin-bedded room and a double-bedded room?
A double-bedded room is a room designed to accommodate two people, though not necessarily with two separate beds. A twin-bedded room has two separate beds of any size. We usually reserve twin-bedded rooms for our travelers. All requests for double-bedded rooms are subject to availability at the time of check-in.
What size is a triple room?
A triple room is the same size as a twin or double room. It will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway bed may be requested but cannot be guaranteed.
How long will we be on the road each day? How often does the motorcoach stop en route?
Driving time varies for each vacation. It depends on the itinerary, and the driving distance is mentioned in the travel documents, if available. When driving between cities, the motorcoach stops after every 1.5-2 hours at places where you can pick up a snack/meal and use restrooms. Most vacations do not include drives from one city to another every day.
How early will I have to wake up on the vacations?
The wake-up call differs based on the type of vacation, the season when you are traveling, the city that you are in, and even the weather. Wake-up times are not the same each day, and the Tour Director will advise you of these once the tour begins. Early starts offer the advantage of reaching sightseeing spots before the rush, leaving you free the rest of the day to enjoy the destination and to do as you please. It is imperative that all participants maintain punctuality to ensure that no compromises are made on the inclusions.
What size can my suitcase be?
Due to limited motorcoach capacity, your bag should have dimensions not exceeding 30″x 21″x11″ and weight not exceeding 22 kg. Carry-on luggage should not exceed the dimensions of 12″x11″ x6″. We regret that we are unable to accept a second suitcase or any luggage exceeding these limits. Trolley bags are not allowed on the motorcoach. Please note that air carriers, cruise lines, and other forms of transportation may have other restrictions and requirements, including weight, and we recommend that you contact the suppliers directly for additional information. Some airlines also charge for checked baggage. TravelHub is not responsible for any additional fees imposed by airlines for baggage.
How is seating determined on the motorcoach?
We offer daily rotation of seating, which gives everyone a variety of views. The rotation is mandatory and is adhered to by everyone, without exception.